1. General Policy We want you to be satisfied with your purchase. If you’re not completely happy, you may return eligible items for a refund or exchange, subject to the conditions outlined below.
2. Eligibility for Returns
- Branded Cosmetics: Must be unopened and in original packaging. Due to hygiene reasons, opened items cannot be returned.
- Imported Shoes: Must be unworn and in original packaging with all tags attached. Returns are not accepted if shoes show signs of wear.
- Chocolates: Due to food safety regulations, chocolates are non-returnable unless damaged during shipping.
- Handbags and Jewelry: Must be unused, in original condition, and packaging. Items showing signs of wear will not be accepted.
3. Return Period You 2 days from the date of purchase to initiate a return.
4. Return Process
- To initiate a return, please contact our customer service at+9470 140 2001 / +9470 509 2009. with your order number and the reason for the return.
- You will receive instructions on how to return your item. Please ensure that the item is securely packaged.
5. Refunds
- Refunds will be processed to the original payment method within 2 days after we receive the returned item.
- Shipping fees are non-refundable, and you may be responsible for return shipping costs unless the item was defective or incorrect.
6. Exchanges
- For exchanges, please return the original item and place a new order for the desired item.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 1 days of receiving the item. We will provide instructions for a replacement or refund.
8. Contact Information For questions about returns and refunds, please reach out to us at +9470 140 2001 / +9470 509 2009..
